Dear Ms Chan, Thank you for taking the time to leave a review. I can see that you did make an application for a lettings property at the beginning of August 2017. There are several inaccuracies in your recollection of events... 1) You were not charged £550. 2) We, as a business do not charge a "holding fee". 3) We would not furnish you with a contract to sign without a completed "Acceptable" reference application. It would rarely be the next day. 4) You were not told that you had "passed all checks". 5) The move in process was explained to you in writing and by signing Terms of Business you did enter into a contractual agreement with Martin & Co. 6) Your reference application was indeed "Declined". I can tell you that this was not as a result of your earnings, as you know. We have to be careful what information is put into the public domain, or indeed passed on to you entirely. This is in order to protect the referees who provide references “in confidence". 7) It was the landlords decision not to grant you a tenancy. This decision was entirely based upon detrimental facts un-earthed by your referencing application. There are very few landlords who would be willing to proceed with tenancy based upon a declined application such as yours. Despite the time that has passed I would be happy to discuss this with you further, either in person, or via telephone or email. This, (in my opinion) would be a more appropriate method of communication than a public forum such as this. Kind Regards, James Wiggins Director Martin & Co (Aldershot)