We used Sam in our search for a property. He was excellent. He was pro active, helpful, honest, has a very sound knowledge of the area, and is a genuinely nice guy to deal with.
My wife and I met Nick for the first time completely naive to what we were doing, but thanks to his kind nature ( and patience ) he explained everything clearly on a personal level breaking everything down and leaving no stone unturned, so from muddy waters we left with clear. His response to phone calls and emails are second to none, and thankfully, for us especially, he was only to happy to repeat himself if there was something we was not to sure about. We could not be more happy with our time spent with Nick as not only did he get us the exact deal we wanted on our morgage we also gained a friend.
Vicky showed us around a house and was exemplary in her manner and knowledge. She gave us all the important information and allowed us to make a decision in our own time. I will continue to recommend Vicky and Charters
Sam was thoughtful and honest in our house hunting process. He carefully considered the properties to show us and was extremely informative on the local area. His knowledge and understanding was of great help in our process to find a new home. It was a delight to deal with Sam in this stressful process.
Greatly appreciate Gary's friendly and easy manner in advising my elderly friend with just the necessary and essential information she needed to sell her house. Gary was always on hand to help with any queries, and the whole process was stress free!
Gary and the team at Charters have been welcoming, honest and incredibly pro-active in helping with our house sale, offering good advice and keeping us informed at every stage. They are knowledgeable in the local area and have helped us achieve the best price possible by good clear marketing through their branches and we've been very happy with their services. They are a lovely bunch of people to deal with and both Gary and Matthew have certainly helped lessen the trials of selling by regularly keeping in touch and reassuring us of progress.
Serena was most helpful from the start and I felt was always honest about what was going on with other potential tenants so I could gage the situation and make a decision. Moving from another part of the country is challenging but Charters have a very efficient and effective paperwork trail so I found the whole process very smooth. Thanks for making it so easy Serena!!
Serena couldn't have been more helpful from the start of the process! Warm, smiling and so genuine it was such a pleasure to have her look after us! When we had a problem in the final stages of the rental she was reassuring and quick to support us in our resolve to sort out! Thank you so much for a really positive experience.
The whole team have been hard-working, efficient and reliable, cheerful, "can do" and always did what they said they would do.
Gary is the main reason I keep using Charters! I've used him since 2010 to buy and sell 4 houses over the years - each time his advice on purchase / resale values of the houses has been 100% accurate. His professional attitude, honesty and down-to-earth personality means we've built a strong rapore and level of trust with him. He always stays in regular contact through each transaction and on numerous occasions has offered ideas and suggestions to help streamline the process. We've happily recommended Charters to others over the years and will continue to do so whilst Gary remains focused on his exemplary customer service !
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The Old Post Office, 17 West Street, Alresford, Hampshire, SO24 9AB, South East, UK, SO24
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