Nothing good to say about these people - they behave like they're running some exclusive Beverley Hills film company, not a letting agency serving commuter-land. Rented a flat from Frost in Feb 2012, my contact was their Sally Hyland at Amersham branch. Throughout, she was not friendly, very formal, bordering on the point of rude. They certainly make you feel like the Dickensian tenant, who had little legal rights with the way they deal with things. Fortunately, tenant law has changed and I know my rights, but a lot of people who don't would surely feel intimidated dealing with these people - no sooner had I signed my lease than Frost handed over a s21 notice seeking possession in 1 years time.I didn't like Frost or Sally Hyland at all. She was often terse, bordering on rude, over the phone, she was overly formal, didn't answer routine emails, made several obvious mistakes on forms that slowed things down, and surprisingly, was exceptionally rude about the old tenant living in my flat. I would never expect to hear this about someone I don't know.If you rent through Frost, know that they hold themselves to a very high standard. You won't be left feeling like the flat/house you're renting is 'yours'. You'll also have a lot of trouble getting Frost to get repairs done. These people are expensive, unpleasant and unnecessary. They treated me in an appalling fashion until I asked my solicitor to write to them setting out my legal rights as a tenant. Since that time, they've gone back to where they belong... crawled back under their stone. If you can avoid it, use another agency in Amersham. These people are pure scum.