I first bought a house via Frost in 2000 in Amersham. Things went very smoothly and I got a discount from 1.5% to 1%. Jackie handled the deal in a very efficient manner. In 2013 Sold the house in Amersham and bought in Chesham - and again Jackie of Amersham branch handled my sale with no issues. Now in Oct 2016 I'm leaving for Spain and selling my Chesham house before property plummets as a result of Brexit. Again Jackie is handling it - the only time any issues arose was when a junior staff member filled in during Jackie's absence - things went slower and communication more irregular - but then a merely good performance pales when compared to what I got used to because Jackie delivered excellent performance while her junior colleagues only delivered "good" performance. Overall nothing but positive feedback relating to house sale & purchase. Can't comment about renting as I've never rented through them - but I understand that renting is a small sideline with sales being principal business. Nick & Vera Cherbanick