Good morning Mr Papa, As a local independent agent, established for 34 years, we pride ourselves on excellent customer service and operate with full transparency. We have helped thousands of families move over the years and receive much repeat business. Our 5-star reviews are genuine and truly reflect the effort and dedication of my team. I have looked into your file further and up until we introduced you to a highly regarded clearance man post exchange to help you with completion, you had said on a number of occasions that we 'were worthy of 6 stars' and 'had gone 500 extra miles over and above' I am very sorry you felt so differently towards us after this particular introduction was made. We truly feel he did a good job for you and ensured the clearance was done in time for completion. It is not our responsibility to source third parties to aid a smooth transaction whether that be for: Removals, numerous emergency locksmiths, conveyancers, personal couriers for important documents, witnesses at a location of your desire, personal bank transfers to solicitors, post-completion rubbish removal or any of the other favours you were provided help with outside of our profession all of which who we feel did a great job. Good luck for the future. Terry McCloud Director