Awful treatment from Belvoir. Belvoir are charging multiple parties holding fees for the same rental properties at the same time which goes against the Tenancy Rights Act. We were the first party to pay a holding fee and without taking us through any of the vetting process we had our holding fee refunded the next morning and we were told the landlord went with the other couple who had also paid a holding fee. We were told it’s normal practice to take multiple holding fees for the same property (it isn’t). I spoke to the director Phil who was dismissive, rude, and argumentative when I questioned him about what is going on. I will be reporting to trading standard.