Unfortunately I’m renting a property in Enfield with this agency and so far was the worst experience I had. The flat has a lot of problems one of this is a leak in the main bedroom that the agency said would be fixed in one week time, I’m living here for a month and one week and still the place has not been fixed. We can’t use the main bedroom as there is mold everywhere and the wall is falling apart. I decide to break the contract has we are living in awful condition and bad for me I’m dealing with a “really nice”person from financial team. We asked a reduction of the rent as instead of two bedroom flat we are using just one room (which is a really tiny room) and if they would not accept we won’t allow any viewing, she said that we are threatening them saying that we won’t pay the rent. If basically we don’t do as she said she will report us to the authorities and that Our behaviour will be mentioned on any landlord reference and if any rent in unpaid they will start debt collection procedures which will result in CCJs if applicable. All this just because we asked for a discount since we are not using the whole flat. I have a 20months son and the place is not safe at all for him but still they don’t care! What to say…I just have no words. They are just after money and did not say sorry once. Just being rude and ignoring texted and calls.