My experience with Oyster Properties has just been absolutely shocking. After viewing a property and receiving the tenancy agreement, I complied with all of the necessary applications. Provided my references and proof of ID documentation. This process which takes weeks. I paid a holding fee of £240 for the property and was told all was okay. After the advert stated no deposit available, I was asked for a guarantor which I do not have or to pay a deposit and two or THREE months rent up front. I explained I would pay 2 months money. I then was ignored for over a week, both emails and phone calls. I spoke to the receptionist everyday for a week straight and was promised a call back from a member of staff and then the manager. I did not hear from anybody. I then looked online to see they were re-advertising the same property I had paid £240 for them to hold (they did not tell me they were re-advertising!) I then received the news via EMAIL after not hearing from anybody, that they had cancelled my tenancy and wanted to refund the money. 2 weeks before I was suppose to move in. All I can say is I am speechless. Moving is such a stressful process and this had made it 100x worse. Judging by the reviews, this company will only respond to those who are selling houses/making them a lot of money. They definitely discriminate against those trying to help themselves and find accommodation.