During the remortgage of my family home, Lynn Hughes was assigned as our Mortgage Administrator. Although a remortgage, this is my first property as an owner. Lynn kept in touch with myself on all matters arising during the whole process, and was able to answer any questions perfectly. She made the complex procedure of a mortgage very simple for me. Our correspondence was professional and prompt and I recommend her to anyone when dealing with first-time mortgages or remortgages. Thank you for all your help.