Main complaints: 1.Aftersales team who ignore emails 2.Vendor informing EA sale had fallen through & not being told for a week 3.Not informing the vendor when I withdrew my offer My partner & I viewed a property & offered in Jan 2020. We dealt with Sam Stone, he was fine at the viewing- apart from giving incorrect figures when we asked about ground rent. We had no contact after the offer & dealt with aftersales. Email after email was ignored until May when I received an email to say Vicki James had left. I got back in touch with Sam. In the meantime, I sent a letter to the vendor with my number so we could work together. Everything unravelled in June when the vendor called and said her vendor was threatening to pull out if the process wasn't finalised ASAP. I worked closely with the vendor to push solicitors. Sam was aware. I last spoke to the vendor on Friday & messaged her on Monday & heard nothing back. I tried on Wednesday-still nothing. I emailed Sam to see if he had heard anything, he said no & he would keep trying. Sam then emailed on Thursday night around 8pm to say he still hadn't heard anything & that he was going to be away for a long weekend & if any of his colleagues heard whilst he was away they would call me. I received no call. I called on Monday, Sam ended up having to take an extra day off. I called twice on Tuesday & he didn't call back. I called on Wednesday & was told he wasn't in. I asked to speak to his manager. I'm not sure if I spoke to his manager or colleague but I explained who I was & then he said "oh yes, your sale fell through last week" I replied I hadn't been told this & asked when last week did this happen. He realised he messed up and said he couldn't see when they had been notified. Let's be clear. The two viable options are: 1.It fell through & Sam was notified before he went away but he didn't tell me 2.It fell through after Sam was on annual leave. One of the team was notified & couldn't be bothered to tell me Whichever one it is, is completely unacceptable. On a side note, the vendors vendor walked into their office & asked for a valuation & they managed to secure 40k higher. I don't have an issue with that, business is business. However the fact Sam's colleague tried to turn it around on the vendor by saying "she is really mad at us & is going to blame the whole thing on us but we didn't realise". The obvious deflection from taking responsibility for not telling me my sale had fallen through is ridiculous. I then text the vendor explaining I heard what had happened & if she could keep me updated on if she wanted to still proceed & find another property that would be great. She was a nightmare vendor & if I could give her a 1* I would. However the fact a reputable business didn't tell me for a week the sale had fallen through is disgusting. My partner & I decided we needed to look at other propertys & kept texting the vendor. Sam kept me updated even though he hadn't heard from the vendor. We found a new property via a reputable estate agent & I emailed Sam on the 8 July pulling out. I stated I wouldn't be messaging the vendor & he confirmed he would. I was surprised the vendor didn't message me to try and change my mind. I was even more suprised on 11 August when the vendor messaged me saying that she had secured a property and was good to proceed. I messaged Sam & said I don't know why the vendor doesn't know we have pulled out but I won't be messaging her. I got an email saying he had left the business and emailed the person in the message-Lewis Parker. He emailed me back very quickly saying he thought Sam did tell the vendor but will tell her. I received a text on 4 October from the vendor who had no idea we had pulled out. I emailed Lewis again and this time received no message back. I did text the vendor & told her. The way Michael Anthony & its employees behave is disgusting. I'm aware two people mentioned have left, however I didn't randomly get the two bad apples in the company. It says a lot that Michael Anthony think this kind of behaviour is acceptable.NegativeResponsiveness, Quality, Professionalism