As a tenant of a current property it is baffling to me how an estate agent can allow a landlord to be in a completely different country (Malaysia) and we can get no contact with them; we have emailed constantly at the start of our move in date about issues with the house and are STILL trying to email about them after 3 months, their only response is ‘we’ve contacted the landlord’ which ultimately means we will get no response, we’re paying a lot of money (as a student) for a house that has a lot of issues and we’re getting radio silence in return. Utterly disappointing as we had no idea when we moved in our landlord was out of country; if we’d of known we would not of have rented this property. Do better.