Hi Anna, thank you for your email. I've spoken with the team and can offer the following explanation. As you are not currently in the country we offered a virtual viewing via WhatsApp but whilst at the property, we were unable to contact you on the international number provided. The office did email to explain the situation at the time and suggested some alternatives. They then organised a viewing with your friend and spoke to them again yesterday. I'm sorry about this technical difficulty, which I'm sure was very frustrating, especially given the short timeframe you have to secure a property. We do insist on people viewing the property, or someone on their behalf. This is because we don't feel it's right or safe for someone to sign a legally binding tenancy agreement, often for 6 months or more, without seeing the property. This advice is also given by Bangor University, as they have seen some people arrive in the UK to find the property wasn't as they expected or described. We have discussed the difficulty faced by international students and staff with the Bangor University Housing department, as it's often hard to find accommodation before arriving in the UK. We agree with the university and feel it's not right to recommend anyone to sign for a property without seeing it physically or virtually via a video viewing. Currently, there are not many rental properties available in the area which is also not helping the situation for local or international tenants. We know of some international students having to stay in hotels whilst trying to find housing, due to a lack of supply. I understand the team have sent you some further options yesterday prior to your review. If you’d like to view any of those please let us know by reply to that email and if we have anything further, we’ll let you know on email. Thanks for reaching out and have a great day.