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Williams & Goodwin The Property People Ltd - Bangor, Gwynedd

A selection of reviews/testimonials by highest rating
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2.00 /5

Underwhelming. Within a couple of weeks of putting the house on the market, they were suggesting we should reduce the price even though we hadn't marketed it at the top of the price range they had suggested. They said they would come back to take another photo of the front of the house when the weather was better but they didn't, so we had to take a better one for them to use. We mostly had to chase them up for feedback after viewings. We had to get them to amend the basic floor plan to better reflect the layout. The floor plans on many other properties they marketed were fine so we don't know why they didn't just do it properly in the first place. They were very good at telling us what we already knew from our solicitors and implying that they were doing all the work, but then so do most of the other estate agents. We had prepared the property pack ourselves and sent it our solicitors so everything was ready to go for the purchasers solicitor. To round off an unimpressive performance, they overcharged us and we had to get them to correct their invoice for their fees. We have bought and sold 4 properties in recent years and for the little work that estate agents do for sellers, they could do much better.

Reply from agent

Hello Chris, Thank you for taking the time to share your feedback. We genuinely appreciate your insights and are sorry to hear that your experience was less than satisfactory. Your comments are invaluable in helping us improve our services. We apologise for the inconvenience regarding the photo retake. We strive to provide accurate market assessments and timely follow-ups, and its regrettably you feel we fell short in this instance. We’re committed to ensuring our communication and services meet the high standards our clients deserve. Regarding the floor plan and feedback after viewings, we understand how crucial these elements are in the selling process as you rightly say, this error is unusual for our service and we’re reviewing our procedures to ensure these issues don’t occur in the future. We’re also sorry for the billing error and any frustration it caused. Please rest assured that we’re taking steps to prevent such occurrences in the future. Thank you for your patience and for giving us the opportunity to address these matters. We hope to have the chance to serve you better in the future. If there’s anything else you’d like to discuss, please feel free to reach out directly. Warm regards

Contact details
Sales Phone:

01248 355333

Sales Email:

bangor@tppuk.com

Lettings Phone:

01248 355333

Lettings Email:

bangor@tppuk.com

Opening hours
Monday-Friday: 09:00 - 17:00 Saturday: 09:00 - 16:00
Address

313 High Street, Bangor, Gwynedd, LL57 1UL, Wales, UK, LL57

About

Leading the Way in Estate Agency: With a remarkable legacy spanning approaching 40 years, Melfyn N Williams and Tim Goodwin have consistently been at the helm of estate agency in their area. They've masterfully blended the convenience of online estate and letting agency with the tangible benefits of high street offices in prime locations. As a company, we hold immense pride in being an integral part of the community we serve. Our dedication and expertise have been acknowledged repeatedly, earning us the distinction of being the leading estate agency, letting agents and auctioneers not only in Wales but across the UK. Our trophy cabinet boasts over 50 major industry awards, a testament to our commitment to excellence. We are the only agency in our area to be handpicked as members of the Guild of Professional Estate Agents, connecting us with approximately 800 offices nationwide. Our mission is simple – to deliver an unrivalled experience in the buying, selling, and letting process, while continually seeking ways to enhance the services we offer in Sales, Lettings and Auctions. We invite you to put us to the test. We want you to have high expectations, and we're committed to surpassing them. Our deep-rooted expertise in the local area enables us to provide a comprehensive range of property services tailored to landlords, tenants, property developers and sellers. We're not just about transactions; we're about creating lasting relationships built on trust and exceptional service.

Our team

Tim Goodwin

Jonathan Lewis

Emily Jacobs

Lettings & Sales Negotiator

Sam Whitehead

Area Valuer

Julia Goodwin

Association of Residential Letting Agents
Guild of Professional Estate Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Royal Institution of Chartered Surveyors
onthemarket
rightmove
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
Professional Photos
Smart Viewing
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
Professional Photos
Smart Viewing
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure