I have recently arranged a viewing for a property which was being marketed by Whitegates and I can honestly say that they are probably the main reason why we aren’t buying the property in question. From the initial call, the person on the other end of the phone couldn’t have been less interested. They eventually arranged the viewing which was with the seller themselves. We have made an offer shortly after the viewing and never heard from them again until we were chasing any outcome. All we were getting from them is they’re not the sellers therefore they don’t make decisions an in my opinion they never followed this up and even if their statement is true, there are better ways to communicate with potential buyers who will be paying their fees upon completion. Finally after a couple of days they did call with the news that the owners rejected the offer and although we have tried to get some guidance from them in order to make an acceptable counter offer, they never assisted us at all. All we’ve been told is to call them if we wish to increase our offer but upon checking rightmove a couple of hours later we noticed that the asking price has been increased by 10k which we haven’t been told during the phone call either. As we have found their procedure very unethical and uninterested we decided to move on and luckily we have found a much better property even though it was still 10k more than their increased asking price but we are proceeding with the assurance of a helpful and trusted local agent who actually cares. Due to the above experience I would never list a property with Whitegates nor recommend them to any friends or family. I will even give a miss to properties which they are marketing due to the negative and unethical experience which they have caused us.