We are not an actual client of Brockenhurst as we are the purchaser. This in our view makes their professionalism and understanding of the importance of communication even more impressive. Sarah was good from the outset but towards the end of the process leading up to exchange we were looked after by Dawn - how lucky was that! The measure of any company is not when it goes to plan but when it doesn’t! We had a little hiccup and Dawn was simply wonderful in keeping us fully informed and making calls to ease our concerns. Of course she was looking after her client but she went that extra mile for us as well. We’re not going to be thinking about estate agent choice for a while hopefully 😂 but, in the interim, really do recommend this estate agent. Believe me they’re in serious danger of giving the profession a good name 🤣🤣. Many thanks to you all.