We’ve had an absolutely fantastic service from everyone at Brockenhurst during the process of selling our house and would recommend to anyone looking to sell their property or purchase another.
With 3 small children, our lives are often stressful but there was no stress with Brockenhurst. We felt valued and not just a number like at some other estate agents.
We had contact with another agent and were thinking of going on the market with them but after meeting Matt we had such a positive experience that there was really no contest about which agent we would be using!
Brockenhurst had a great selection of prospective buyers already on their books that they had lined up lots of viewings on our house before the listing even went live and it sold within a couple of days which took a lot of stress out of the selling process.
During our purchase and selling processes, Bayleigh, Sarah and Matt have been there every step of the way to give us informed advice, a friendly chat and shown us some fantastic properties. Everyone at Brockenhurst is so helpful and efficient and I’ve really enjoyed having them as our agents. Even the solicitor they recommended was excellent! Would highly recommend Brockenhurst to anyone. Outstanding service and genuinely lovely people. THANKS BROCKENHURST!
Reply from agent
I hope this message finds you well and settling into your new home. Firstly, I wanted to extend my heartfelt thanks for taking the time to write such a comprehensive and positive review about your experience with Brockenhurst. It is genuinely gratifying to hear that we've been able to provide an experience that met and exceeded your expectations. Your feedback serves as a testament to the level of dedication and customer service that we strive to maintain.
Having a family with young children, we understood that minimising stress during the selling and buying process was a high priority for you. We're delighted to hear that our team could make that happen. I’m personally humbled by your kind words and happy to have had the chance to assist you on your journey. Bayleigh, Sarah, and I all enjoyed being able to offer you not only informed advice but also a friendly chat during those inevitable moments of stress that come with moving.
We are thrilled that you found our recommended solicitor to be excellent as well. At Brockenhurst, we aim to offer a full-service experience that eases all aspects of the moving process.
We will continue to strive to offer the high standard of service that you’ve experienced, and it’s feedback like yours that motivates us to go the extra mile each and every time. Your recommendation is the highest compliment we can receive, and we thank you for sharing your positive experience with others.
Should you or anyone you know require our services in the future, please don’t hesitate to reach out. We are always here to assist you. Once again, thank you for choosing Brockenhurst and for entrusting us with such an important milestone in your lives.
Best Wishes,
Matt