Complacency at its best! Following the acceptance of the offer there was no outbound communication, no progression and no reassurance that everything was moving along, if it were not for the estate agency we were selling through we would not have a clue what was happening or have been in our new home before Christmas. It started off badly and then got worse, approximately a month after our offer being accepted our new home was listed as their property of the month which was rather alarming; following that no outbound correspondence from the moment the offer was accepted. The icing on the cake was all of the offices being closed on the day of exchange, luckily the old owners were still in the property or we would have incurred additional stress and costs for storage and a hotel as we would not have been able to get the keys. In the day our contracts exchanged it took Brockenhurst two and a half hours to inform us of the good news which again the estate agents we were selling through and solicitors had informed us. When we were called on day of completion as the offices were closed we were assured a personal visit the following day, at 5pm no visit and no phone call to their office to be assured we would have been visited later in the evening! As an apology Matt has put £50 behind the local bar, a gesture that although appreciated is to little to late, for a purchase of this scale you would expect an estate agent to do anything bad the bare minimum. Unfortunately when buying a house you can not choose who you buy from but would recommend to anyone if at all possible give Brockenhurst a wide berth, if your selling there are much better agents in town who will look after both you and your buyers and ensure the process goes smoothly...