We decided to sell through Brockenhurst due to how friendly and helpful Matt and the team were. The first week or so we had great communication setting up photos, viewings, up to the point of offer. Sadly after we accepted an offer the communication drifted off. I would have to chase several times to get answers or information hadn't been passed to myself. Bayleigh had been our negotiator and would promise call backs and they wouldn't happen, I would chase in our WhatsApp group but I'd find it easier going directly to Matt and Sarah by calling Brocknhurst directly. Overall our experience was fine Matt and Sarah are very knowledgeable and extremely helpful, however we did feel slightly disappointed by being left in the dark at times where things hadn't been communicated to us and I felt like I was the one always pushing for info.