Thank you for taking the time to share your concerns. We genuinely appreciate your feedback as it helps us to improve our services. We understand that circumstances can change, and the decision to leave a property early can be a difficult one. We strive to support our tenants in such situations as much as possible, while also upholding the agreements that were made at the start of the tenancy. Fixed-term tenancies are designed to provide certainty for both tenants and landlords for the duration of the lease. When a tenant wishes to leave before the end of the agreed period, we must seek the landlord's approval for a new tenant and ensure they are suitable, which can sometimes take time. The costs associated with marketing the property are a part of this process and are necessary to find a replacement tenant. We are always open to discussing individual circumstances and exploring potential solutions. We aim to balance fairness to our tenants with the responsibilities we have towards our landlords. We truly regret that you've had an upsetting experience and hope to find a way to better accommodate such situations in the future. Your feedback is invaluable, and we are continuously working on improving our policies and procedures.