We moved in to a house that was ill prepared. Outside hadn't been seen to, light bulbs either not working or missing and no parking permits available for the first 5 months of our tenancy. We were then told we could park in the complex because we had permits pending printing. After 15 tickets and 4 months of hassle from the parking agency who operate in the car park outside my accommodation we finally spoke to the operator who told us how to not receive any more tickets but still told us we had to pay the fines. After asking M&C to solve this issue and sort out our fines we received more than 50 letters asking us to pay £150 each ticket or face court action. Again M&C said they would sort this for us. 3 months later more and more letters arrived. The days prior to moving out we still received letters asking us to pay fines of £90 for each or face court action. All the way through our tenancy we spoke and kept in contact with M&C regarding this and only met "we will sort it" replies. Yet to this day I could be facing court action. Then here's the kicker: moving out deposit quote I spent 15 hours cleaning the house, carpets, windows (which hadn't been cleaned when I moved in) and garden (again hadn't been weeded, cleaned or tidied prior to moving in). I spent £70 on a carpet cleaner two days prior to moving out. These scammers then charged me for carpet cleaning £150 and then general cleaning of £110 for a 2 bed one floor apartment. Are you kidding me? Sort yourselves out because I'm never using you again!!!! Nor would I recommend it