Shocking customer service. This company never responds to urgent enquiries (email or voicemail) and their telephone manner is most unfriendly. After a rushed viewing, I phoned the office to express my interest (knowing that properties go very quickly) and willing to pay holding fee over the phone. I called, only to be stopped mid-sentence by Andrew Sheldon and told to call back in ten minutes. I was driving at the time using my handsfree. After ten minutes I phoned back. No response.I called again five times. I came to the conclusion that everyone had gone home and that I had been essentially fobbed off. If the property was no longer available, why not just tell me there and then? I left a message stating I wanted the property and if someone could call me first thing - regardless of the outcome. I waited all morning for a call, even sending a follow up email.Again nothing. I was at work, so it took my partner to ring up, only to be told that the property had been let out. No apology for lack of communication. This whole endeavour cost me a great deal of time, money and worry. after this, I would NEVER consider letting a property from Martin & co. I would strongly advise against using this agency. They simply do not seem to care.