The historic reviews you see here are for Fidelis, Bath. An estate agent I used back since 2015 with great pleasure. Fidelis was well run, with excellent staff. Recently they have been taken over by Chase Buchanan of the Campions group. I used their let only service recently to relet my property, and have been astounded by their incompetence. It is frankly dangerous to landlords. Chase Buchanan have to the date of this review not provided IDs for the tenants they have moved into my property, nor the inventory. This makes it impossible for me to: 1. claim against any future damage as it cannot be demonstrated 2. claim against any person as they cannot be identified. Furthermore, I cannot now demonstrate the tenants have right to rent in the UK as Chase Buchanan are refusing to provide documents from the tenants that identify them. This was after taking 3 months to relet the central bath property. I urge fellow landlords to look elsewhere following this merger.