A most professional and affable company that offered a service well beyond what might have been expected. Couldn't have asked for more. Patrick, the director, went out of his way to accommodate our house sale. To offer an example, we went abroad the morning after the property was listed, leaving by mistake a faulty copy of keys with the agency. We weren't able to arrange for a good copy to be with the agency until early evening. Patrick re-arranged a viewing for 19.00 that same night with a potential buyer who wouldn't otherwise have been in a position to view (and who ended up being our actual buyer). Fidelis arranged for 15 viewings in the 5 days following our listing. We received multiple offers and were able to agree to a raised offer within a week, with exchange occurring just two months after listing. The marketing material Fidelis produced was of very high quality. Professional photos, EPC, floor plans etc were all included within the very competitive fee. Patrick, Mark and all the back office staff were fantastically supportive throughout. I honestly never heard a sentence starting 'We can't…' or 'We won't be able to…'. No call went unanswered and all emails were responded to without delay. When approaching exchange our buyers threatened to throw a couple of spanners in the works. Mark's experience ensured that the issues were quickly and amicably resolved to the satisfaction of both parties, allowing the transaction to proceed with no more than a minor delay to the original schedule. If all companies were as experienced, amiable and co-operative as Fidelis, business would be a considerably more pleasant affair. I would not hesitate to use again. Highly recommended.
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6 Wellsway, Bath, BA2 3AQ, Bath and North East Somerset, BA2 3AQ, UK, BA2