We use cookies to give you the best online experience. By using our website you agree to our use of cookies in accordance with our cookie policy & you agree to the site's terms & condition

Martin & Co Bath

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Firstly, I would like to preface this by saying that if you are a student, ignore the recent positive reviews, instead look at the other 1 star reviews as that’s more accurate in how they’re going to treat you if you are a student. Martin & Co, especially property manager Caroline, have been incredibly patronising and rude to me and my two co-tenants with regard to our nightmare semester 1 accommodation experience. Before we moved in, we were informed of a major leak in our flat and we were assured that things were being done, however, on the very first night, water came down thick and fast through my bedroom ceiling, leaving my room uninhabitable for the entire semester. Although I was in suitable temporary accommodation, the whole situation has profoundly affected me and my friends’ quality of life as the affected room doubled as our lounge and it is the largest room in the flat. The work on my room was in no hurry to be completed either! Don’t trust the contractors, they made a mess and apparently it’s habitable yet there’s moisture in the plaster which will inevitably lead to the “death and taxes” of Bath student housing (you guessed it, mould). I say it’s a health hazard. That’s why for the sake of my physical and mental health, which has been worsened by the events of this semester, I decided to seek alternative accommodation for the rest of my degree. Aside from that, Caroline put the phone down more than once on me and my guarantor when I was standing up for my rights as a tenant. I also received a raised voice from Ayla when I merely asked about our long overdue compensation. We were also left with no hot water on five separate occasions which was eventually fixed after two months but not without us asking multiple times. They also don’t reply to emails reliably and multiple emails have been ignored, especially ones relating to the several maintenance issues that we have experienced. Avoid them like the plague if you are a student as this situation has affected my health and in turn, my degree, taking time away that I should have been spending on the course that I love.

Reply from agent

Dear Olivia, It is worth noting that you expressed interest in renting another property through us after this experience. Unfortunately, we were unable to facilitate this request, which we believe may have contributed to the tone of your review. We are all completely astonished by your review, as we have done more for you than anyone else in the building who was affected by this leak. I would also like to point out that this was the neighbour's roof that caused this leak, no fault of our landlord or a lack of maintenance. As soon as we were made aware of the leak in your flat, we took immediate steps to address it. Temporary accommodation was promptly provided in the same building, with the landlords offering their other flat for free a goodwill gesture. We believe this reflects the landlords’ accommodating and kind approach to ensuring your comfort during this time. The affected room was professionally assessed and repaired, with moisture in plaster during the drying process being a normal occurrence and not indicative of an ongoing hazard. I can 100% confirm there is no mould in your bedroom. If I may suggest, what you actually mean is that you are fearful for the potential of mould in the future. We regret the inconvenience caused by the hot water supply issues. It is important to note that while there were interruptions to the hot water taps in the kitchen and bathroom, the hot shower remained functional throughout and when I discovered the delay in the repair it was myself who sent you all an email asking that if something goes unresolved to please feel free to chase us. Our team always aims to treat tenants and their representatives with respect and professionalism. Caroline, Ayla, and the rest of our staff worked to address your concerns as quickly as possible, and there is nobody in the office less likely to raise their voice than Ayla. That said, we must note that conversations with both you and your guarantors occasionally became heated. Instances of shouting at team members are unhelpful and do not help facilitate a resolution. We are often complemented on our communication and responses to emails but it is not fair to send an email Friday night and then complain you've had no response on Monday morning. I think if you honestly reassess everything, it is my hope that you will remove this negative review from both google and also trustpilot, as it is not a true reflection of this business, considering everything both ourselves and our landlord have done for you.

Contact details
Sales Phone:

01225 429999

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 14:00
Address

1 Cleveland Place, Bath, BA1 5DF, UK, BA1

We are proud to have managed residential sales and property lets in the heart of Bath and the surrounding areas, since 2004. As a UNESCO World Heritage site, the city of Bath attracts many visitors, who visit its Roman Baths and historic sites all year round. Its outstanding schools and significantly low crime rate make the city a much desired location. Our Bath-born Director Brian Phillips is a Member of the Association of Residential Letting Agents (ARLA), and has excellent local knowledge and understanding of the latest property trends. Our team at Martin & Co Bath is on hand to provide friendly, professional advice on sales, lettings or buy-to-let investments. A full management service is also available to all UK and overseas landlords. If you're looking for a property to buy, let or rent in Bath, please contact a member of our dedicated team who will be happy to help.

Our team

Brian Phillips

Proprietor

Gaye Phillips

Kate Armstrong

Ayla Quinton

Caroline Relph

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
360 Photography
Social Media Campaign
Accompanied Viewings
Sales Progression
Manage / Negotiate
Property Brochure
Email / E-shot
Floor Plan
For Sale / To Let Board
360 Photography
Social Media Campaign
Accompanied Viewings
Sales Progression
Manage / Negotiate
Property Brochure