I would not recommend using this agency. They had a poor communication with me and had clearly took side for the landlord at the end of the tenancy. For example, they didn't provide the 24h notice before a visit and just walked in without knocking on the door, which constitute a breach in the contract I signed.. It took them months to repair our toilets, which has been finally done before the end of the tenancy.. And finally they didn't bother to answer to my claims after the check-out inventory. As a result, I have been blamed for being pedantic when asking some explanation about deduction made on my deposit. Well if the agent would have answer to my mail or my claims (and just did their work) after the check-out everything would have been fine. To conclude, once you moved in and paid yours fees, they just do not care about you the tenant, but instead care about the landlord.