I contacted Martin&co in Bath to make an offer on a property, matching the asked amount in the listing. After prompting the agent a few times, she sent me the offer paperwork for the property, I offered the asking price, and the agent informed me in writing that the landlord had accepted the offer and proceeded to send me the paperwork with the agreed tenancy length. I filled in the relevant paperwork and sent it off, satisfied that I had secured the property, and quite relieved that I no longer needed to look for a flat. The property however remained in their active listings, I just thought they had forgotten to take it down. I then received an email the following day telling me that the landlord had accepted another offer. No explanation or apology. I emailed back explaining my disappointment, as I was under the impression that I had secured the property, but never received a reply or explanation. I was however added to their distribution emails advertising other properties (bit of a smack in the face after seeing a prospective tenancy fall through), without my consent, and asked to get removed from that, which I assume they did. I can only assume they received a higher offer and sent it on to the landlord after they had already accepted my offer, which should not have happened especially as my offer had already been accepted in writing.