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Martin & Co Bath

A selection of reviews/testimonials by highest rating
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1.00 /5

As students, I would never recommend letting through Martin&Co. Since we moved into the property in September we have felt completely ignored by the agency. We’ve been lied to about the furniture coming with the house and upon questioning we were told it was our problem to sort. When we first moved in there were about 10 different bins in our garden that hadn’t been removed which took them over a month to discard of, as well as a shopping trolley left in our back garden. Matting&co also tried to charge us for the boiler being re-pressurised within our first few days of living there which should’ve been done before we moved into the property. Upon request the agency gave us incorrect information as to whether or not there was a top up meter meaning we paid double the amount for bills for 2 months. When we first viewed the house back in 2021 we were told the house would be painted by the time we moved in. This has still only been partly completed with many failed attempts to finish while we have been present in the property. We were then led to believe it would be completed while we were away for Christmas as they said it would be the least inconvenient time for us, however, it has still not been done. To top all this off, our agent emailed to say there had been an error on our tenancy agreement they gave us to sign and we needed to move out after 10 months rather than 12. Then they said this was so that they could do work on the property and then they said that this was because they needed to tell the new tenants when they could move in. In all of this we have never felt like a priority to Martin&Co. Going through uni as well as dealing with all of this has been incredibly stressful. Do not rent through them if you’re students, they will try and take advantage of you.

Reply from agent

Dear Charlotte, We did inform you all before you moved in that the redecoration was only partially completed, unfortunately our decorators didn't allow enough time to complete the work, and I personally went round to check on the work before Christmas to see if the work was satisfactory, which I agreed with you all that it wasn't. Removing items from the garden wasn't a priority job, so it took a little longer than expected. We only asked if you would prefer a 10-month tenancy rather than a 12-month tenancy (we were only giving you all the option), and it seems strange that you are complaining about this because you all stated that you would prefer a 10-month tenancy!?

Contact details
Sales Phone:

01225 429999

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 14:00
Address

1 Cleveland Place, Bath, BA1 5DF, UK, BA1

We are proud to have managed residential sales and property lets in the heart of Bath and the surrounding areas, since 2004. As a UNESCO World Heritage site, the city of Bath attracts many visitors, who visit its Roman Baths and historic sites all year round. Its outstanding schools and significantly low crime rate make the city a much desired location. Our Bath-born Director Brian Phillips is a Member of the Association of Residential Letting Agents (ARLA), and has excellent local knowledge and understanding of the latest property trends. Our team at Martin & Co Bath is on hand to provide friendly, professional advice on sales, lettings or buy-to-let investments. A full management service is also available to all UK and overseas landlords. If you're looking for a property to buy, let or rent in Bath, please contact a member of our dedicated team who will be happy to help.

Our team

Brian Phillips

Proprietor

Gaye Phillips

Kate Armstrong

Ayla Quinton

Caroline Relph

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Email / E-shot
Floor Plan
For Sale / To Let Board
360 Photography
Social Media Campaign
Accompanied Viewings
Sales Progression
Manage / Negotiate
Property Brochure