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Fine & Country - Beccles & Waveney

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Excellent service and communication, couldn't fault them at all. Would highly recommend.

Reply from agent

Thank you for your lovely feedback. You were a pleasure to deal with and we wish you many happy years in your new home.

5.00 /5

What an absolute seamless dream of a sale! Rebecca, Anna and Van were a delight to work with, professional to the end. What I loved about working with these guys is the speed of response, No waiting for days for an email; or a call to be returned, everything was immediate and unlike other agents I have dealt with , if they said they were going to do something , they actually did it! I would certainly not hesitate to use them again and would always be my first choice of agent. The office was smart and tidy too, no dirty carpets and nasty chairs here!!!!

Reply from agent

Thank you Kevin, it means a lot to us to know that your experience of dealing with our office was such a positive one. It was a pleasure to work with you both and we wish you all the very best for the future.

5.00 /5

It has been a true pleasure to work with such a professional, reliable, helpful and constructive business such as Fine and Country, Beccles and Waveney. The staff (Rebecca, Anna and Simon) are a great reflection on their business and we have found them to be supportive, constructive and effective in their approach and dealings. We would highly recommend you utilise their skill sets coupled with their very personable and consistent approach, whether you are buying, selling or simply renting property. First class.

Reply from agent

Thank you very much for your review Gary. We are delighted to know how happy you have been working with our office. It has been a pleasure working with you too and we look forward to hearing updates from you regarding the big changes you will be making to your property.

5.00 /5

Very helpful and friendly. Kept us well informed during a recent house purchase.

Reply from agent

Thank you TP for your review. We are delighted to receive your feedback. From all of us at Fine & Country in Beccles, We wish you many years of happiness in your new home.

5.00 /5

An excellent Estate agent. Professional and efficient whilst maintaining a friendly and kind approach

5.00 /5

Quality service and produce

1.00 /5

They really aren’t very good. We viewed a house with them a couple of weeks before the first Covid lockdown. We loved it and were promised we’d be kept updated on any developments while we sorted out the sale of our own property. So when a sale was agreed to somebody else, a courtesy call/email to let us know would have been appreciated (there wasn't one). And I don’t think it was unreasonable to expect some form of communication to let us know it was back on the market when that sale fell through – particularly as we could then have told them we had sold our own property and were ready to go! That, too, was clearly a bridge too far. But to add insult to injury, having called them (twice) to put in an asking price offer, we had to wait four days to be informed they’d again agreed a sale to somebody else – this time to a mysterious chain-free buyer that no one had seen fit to mention existed when we put our offer forward. I know this might sound like sour grapes. But, despite a litany of other gripes (emails ignored, phone calls to the office literally unanswered for hours/days on end etc), there really aren’t any: we found a lovely house through another agency who, despite the obvious complications caused by Covid, were communicative, proactive and professional - the polar opposite of this dozy bunch. I suppose my point is that anyone can sell a property when the market’s good. But if I was selling my home in the Beccles area, I’d want an agent who isn’t going to sleepwalk through the entire process.NegativeResponsiveness, Quality, Professionalism

Reply from agent

Hi Annabel, Thank you for your feedback, we are sorry to hear that you have had a dissatisfactory experience with Fine & Country. We pride ourselves on our service and I would be keen to discuss in more detail the issues listed in your review. We’ll be reaching out to you personally in the next 24 hours to arrange a suitable time to speak. We want to learn more about the situation and how we can make things right.

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23a New Market, Beccles, NR34 9HD, UK, NR34

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