Friendly and professional

I have yet to move into my new property which I am renting from Moginie James but my experience with them so far is that they have been very friendly, helpful and professional. I met with Charlotte who initially showed me several properties (including the one I have chosen) and given that I am new to Cardiff, her warm welcome and knowledge of the area was very appreciated. I had a second viewing of the property where I was met by Adrian who was just as friendly and who helped me to take measurements for my furniture. So far I have been impressed with the professionalism of the agency. My only criticism (and it is a small one) is that the few times I have phoned the offiice, there has been no one available from the lettings team to talk to me and so I have to keep leaving messages. My experience is that contacting them by email is better..