Whitegates and especially Reka were great in helping sort out our tenancy, the team was incredibly patient with me constantly calling with small questions! It did take a little longer to sort than I had expected but I've only rented student accommodation before this so the process might be a little different! We had a little thing which needed fixing/looking at when we had moved in and they had sent someone round in a matter of hours which I was very impressed with as when renting before we often had to wait days before anything got looked at or fixed.