Hi Ruth I'm extremely disappointed that we seem to have fallen below the high standards that we set ourselves. I know that you have been a client of ours for some time which makes reading this review even harder. I can confirm that we are not retaining the deposit but we have been waiting for the last key to be returned by one of the housemates. Please accept our apologies for not making your experience with Whitegates as smooth as it should have been. We have looked at how we performed and have now put some new cross-checks in place to ensure we do not make the same mistakes again. With regards to our fees I can assure you that they are among the best value in the market! I wish you all the best going forward. If you have any further issues please feel free to contact me. You already have my email address. Kind regards Julian Divine Director