Hi Lisa I'm really sorry that you are not happy and I want to make sure we correct this immediately. Unfortunately we cannot trace you as being a client of ours. Can you therefore please post again to confirm that you are referring to the office at 156 High Road, Beeston, Nottingham? Assuming this is the case, I would ask you to contact myself through the Beeston office and I will personally look into your complaint for you. The telephone number for Beeston is; 0115 922 2222 or you can email beeston@whitegates.co.uk In due course I will provide an update describing the circumstances of your complaint and what corrective actions we have taken. I look forward to hearing from you Kind regards Julian Divine Director