Dear Paul Thank you for taking the time to provide us with your feedback. We are extremely sorry and disappointed that you are unhappy with the services we have provided for you. We really do our very best to try and make all our clients happy. It is normal in Estate Agency to receive fees from third parties such as solicitors and mortgage advisors and we do include this information in our Terms of Business, however we accept that this may not be as clear as it could be and we will take steps to rectify this. The good news is, Whitegates use this money to make our selling fees as competitive as possible. We would respectfully point out that we were under pressure from your builders to try and complete your sale in just 4 weeks which is the main reason we wanted both purchaser and seller with the same solicitors. Also, to add some balance to your review, here are some of the more positive aspects of our services; our sales team, once instructed, arranged 19 viewings over a 4 day period, negotiated 7 offers to buy, managed to agree the sale at 8% above the asking price, and pushed through to exchange legal contracts in just over 7 weeks. We fully understand and appreciate the stress and anxiety that comes with moving home and hope that you will soon be living in, and enjoying your new house. Kind regards and all the best. Whitegates