Hello Heena/Mohammed I’m sorry to read that you feel so aggrieved. As you point out, I considered at the time that it was important that I personally got involved with your condensation issue and indeed did meet you at the house. As discussed, internal mould and condensation is common in houses that have high humidity and are poorly ventilated. When you showed me the problems there was heavy condensation on some window panes, so much so, that puddles were forming on the window sills. Still, we did refer the matter back to the landlord (who used to live in the house) but he was of the opinion that the house needed more ventilation and unfortunately wouldn’t authorise any expenditure. With regards to your deposit, we require the house to be returned in a clean condition and the garden to be tidied. We are not being unreasonable. As you are aware, we are members of the Tenancy Dispute Service and you are welcome to refer your complaint to it and they will make an unbiased adjudication. Also, I have checked with the statistics on TDS website and we have returned 98.4% of tenants' deposits with no dispute. Kind regards Julian Divine Director