Hi Lynda That is very disappointing to hear. We have looked back through our records and can find no record of you as a prospective client of Whitegates Beeston (Nottingham). Could you please provide more detail so that we can look into your review? Thanks Whitegates Beeston

Hi Tahier Can you confirm that you are referring to Whitegates Beeston (Nottingham) as we can't find you as a client? We can see you are based in Yorkshire, do you mean Whitegates Beeston (Leeds)?

Hi Abdullah we are sorry but we can't locate you as a client of Whitegates Beeston (Nottingham). Could you please provide more detail so that we can look into your review?

Hello Heena/Mohammed I’m sorry to read that you feel so aggrieved. As you point out, I considered at the time that it was important that I personally got involved with your condensation issue and indeed did meet you at the house. As discussed, internal mould and condensation is common in houses that have high humidity and are poorly ventilated. When you showed me the problems there was heavy condensation on some window panes, so much so, that puddles were forming on the window sills. Still, we did refer the matter back to the landlord (who used to live in the house) but he was of the opinion that the house needed more ventilation and unfortunately wouldn’t authorise any expenditure. With regards to your deposit, we require the house to be returned in a clean condition and the garden to be tidied. We are not being unreasonable. As you are aware, we are members of the Tenancy Dispute Service and you are welcome to refer your complaint to it and they will make an unbiased adjudication. Also, I have checked with the statistics on TDS website and we have returned 98.4% of tenants' deposits with no dispute. Kind regards Julian Divine Director

Hi Lisa I'm really sorry that you are not happy and I want to make sure we correct this immediately. Unfortunately we cannot trace you as being a client of ours. Can you therefore please post again to confirm that you are referring to the office at 156 High Road, Beeston, Nottingham? Assuming this is the case, I would ask you to contact myself through the Beeston office and I will personally look into your complaint for you. The telephone number for Beeston is; 0115 922 2222 or you can email beeston@whitegates.co.uk In due course I will provide an update describing the circumstances of your complaint and what corrective actions we have taken. I look forward to hearing from you Kind regards Julian Divine Director