Hi Avinash, I am sorry to see you have left us a 1 star review. We would like to be able to discuss this with you in more detail, please call or email the branch so that we can look into this. Our contact details are 0208 3033531 or bexleyheath.lettings@your-move.co.uk / bexleyheath@your-move.co.uk - Kind Regards Your Move Bexleyheath