We had our hearts set on a new-build property in Potton that was being sold by Country Properties, and despite a very rocky road to completion because of my issues in the chain they held our hand and advised us throughout the whole process. Rachel helped us with our initial viewing and then re-negotiation when we decided to buy the property next door instead, Irma worked very hard for us when we found ourselves in a bidding war, and Lorraine was an absolute superstar when we hit problem after problem with our chain. Nothing was too much bother for them, and we really got the impression that they had our best interests at heart - despite working for the Developer! Thank you all :-)