My experience with Johnshepherds is a terrible one, I moved in to a property they were managing 3 months ago, the cleaning was messy and the house was looking scruffy, there is a damp and mould with repairs to be attended to which is yet to be done despite writing to them about it. My wife complained on the heating and power outage which she wrote to them on their portal and also placed a call immediately because it was freezing cold that day and we informed them that we have little kids. They tried solving the problem via a video but it wasn’t successful, we had to move out to sleep elsewhere. They only sent out a contractor 8 days after our complaint, and we were charge £150 as a call out charge. The staff that was managing the property lacked email etiquette and her senior colleague was rude and sound arrogant over the phone. I started searching for another property to rent because I couldn’t deal with their rude and unprofessional correspondence. Fortunately a new property manager by name Vijay, recently came to inspect the property, the guy was really great, he is very professional to the core, he introduced himself as the new property manager and genuinely apologize on behalf of Johnshepherds. He encouraged me not to quit and promise to ensure that all of our complaints are attended to promptly and even if nothing is done he will keep us updated and try his best to see we have good customer service. Drew is also an exceptional senior property manager with Johnshepherds he has been helpful and professional to me.