Very disappointing customer service. We rented a flat in a centre of Birmingham - quite expensive to be honest and the quality of the service we have received from John Shepherd was very poor, especially when we needed help with a few repairs. As someone already mentioned in one of the reviews before - the communication was very difficult and they didn’t take any responsibility for the lack of communication. We moved out 3 months ago and we are still waiting for our deposit. In addition, we are still waiting for a reimbursement of a repair invoice, which we managed on our own at the end because of the lack of service from their side. Not to mention that we had to consistently call and email to get anything done from their site! If I could give them minus stars I would as well!