I called to view a flat to rent and the person on the phone put me on a waiting list because the property wasn't accessible yet. Later in the day I get a text from them confirming my viewing was booked for the next hour! They gave me one hour notice for a viewing! I managed to get there on time and no one showed up. I called their office and a guy on the phone told me that the property wasn't accessible. I asked then why they booked me in and he said that he also sent me a voicemail to tell me that the viewing was canceled. I had my phone next to me on my desk at work (yes, I was working and I had to leave early, which means I lost money because of them) fully available, I would have heard it ring and he wouldn't have had a chance to leave a voicemail. In fact, my voicemail was empty. Mistakes happen, lies don't. I would have appreciated if they admitted I was booked by mistake. Lying to customers and wasting their time and money. I've dealt with many unprofessional estate agents, but this goes to the top of my list.NegativeProfessionalism