Rented via the Birmingham branch after they acquired Centrick Lettings. Post acquisition, a third party company, instructed on behalf of John Shepherd/Centrick illegally closed all of my utility bill accounts (accounts in my own name) with my utility suppliers without providing me any notice. It wasn’t until I received notification directly from the supplier to advise I was to expect my final bill that i was made aware of the issue. When calling my property manager to discuss the issue I was initially advised ‘oh yeah this is an error that has happened to other flats too’ and that I would need to resolve the issue with the suppliers myself. It wasn’t until I told them the suppliers were refusing to discuss the matter with me now the accounts were no longer under my name that they then agreed to assist. I work in the Property Management industry myself and fully appreciate that errors can occur from time to time, however this was simply the result of incompetence and complacency. The service received when trying to resolve this was also subpar at best, I even escalated the matter to somebody more ‘senior’ within the company and didn’t receive acknowledgment of my email for 3 weeks. Again, appreciating how busy and overwhelming this industry can be it does not change the fact that I was unable to have access to my utility accounts for almost two months with little to no communication on the matter. I have seen that Chris Blick is listed in the responses on trust pilot as a point of contact for escalation of such complaints, I welcome Chris to provide an attempt to justify my aforementioned experience and his employee’s truly shocking service.