Do not rent with john shepherd!!!!!! Honestly couldn’t advise anyone to avoid this company anymore! The absolute worst service throughout my stay, when our windows were mouldy and having ladybird infestation due to the cracks and holes in the windows, was continuously told there’s nothing they can do. Then it came to checking out and Gita could not have made it any worse of an experience, consistently picking out issues and created the closing stage extremely anxious! Even though the whole flat was as clean as the inventory, they managed to find a way to claim they had to charge a cleaning fee. After calling Kai and expressing my disappointment after experiencing Gitas awful experience, he then went on to try and find anyway to make the cleaning fee stick by bringing up issues which were not even mentioned in the closing checks. Absolutely disgusting company, eventually they returned my full deposit as they had absolutely no leg to stand on. Honestly would never recommend this company to anyone!! The most anxious experience especially renting alone there was absolutely no support.