No help at all if you have a problem.

I was a tenant in a property managed by Martin & Co for 6 months, There were problems from the start. Once I moved in, it was clear there was a major drainage problem with the toilet. Despite warning them, they took no notice and when I first used it, it basically was up to the rim and about to spill waste onto the toilet floor. Only at this point did they do anything. Water was pouring down the side of the house meaning I couldn't open my bathroom window, the electrics were slightly dodgy, meaning the boiler and everything didn't work. There was a damp problem affecting the walls and the electrics in the kitchen (according to the landlord's electrician guy). This was just a few of the problems. Communication was just dire! Multiple phones calls, emails, physically going into the office, making a formal complaint to Martin & Co and I actually complained to Birmingham Council in the end. I wouldn't use them for letting / selling a property ever again. Only good thing is my deposit was returned quite promptly so my dealings with them could end. Thank god!