Please, please beware of having ANY interaction with this estate agent if you plan to rent a property. I never post reviews online, but I make an exception now because I am so infuriated with the horrific standard of customer care I have received. They were extremely difficult to deal with from the get go. This was my 19th time renting a property (the life of a medic!), so I have a lot of experience and I've never had to deal with such a poor level of professionalism. During my tenancy, they arranged numerous viewings without getting my prior approval. On one occasion, the lights were left on all weekend when I was away, which no doubt added greatly to my electricity bill. It is over 5 weeks since I moved out and have still not received my deposit back despite my numerous phone calls and emails, which have remained unanswered. On their "check-out" report, they listed faults that were clearly present before I ever moved in. I left that property as I found it. I am extremely perturbed by it all as I have been an exemplary tenant, always paying my rent on time and facilitating their requests, often inconveniencing myself in the process. I have never come across such poor standards. Do yourself a favour and AVOID engaging at all costs!