Martin and Co- have to be the worst agency in the UK. No heating for 4 days- classed as a emergency if no heating in 24 hrs- 2 kids 4 years old and 9years.. rooms are cold- they can’t play upstairs .. one small fan heater between us to warm up the whole house. Neither the agency or Landlord have offered heating appliances .. sent engineer- only to come back and not be fix the problem… But same boiler has issues for 2 years.. Water leak- corridor light not working- paint coming off in the bathroom - bedroom door not working- front window lock not working - the list is endless.. Increase rent and still aren’t fixing things- so now next step is court ….. also, cheeky agency - listed a problem in July via app for water leak had the email notifications that they received it- only now for them to go and delete the job .. and say I never sent it… Why can’t they do the job they get paid for - is it so hard…. Landlord is not even better…. Wants the rent but wont fix issues around the house..