I urge you to avoid this agency if you’re considering renting your property. Here are the issues I faced: 1. Severe Undervaluation: They drastically undervalued my property to secure an easy income, ignoring its true market value. 2. Profit-Driven Tenant Selection: Despite multiple interested tenants, they selected a tenant who paid 12 months' rent in advance, allowing them to invest the money in their personal or family-run business accounts for their benefit without consulting me. 3. Delayed Payments: Even with 12 months' rent in their account, they consistently made late monthly payments, forcing me to chase them for my money. 4. Extortionate Maintenance Fees: Their maintenance charges were exorbitant, often double what a typical maintenance person would charge. 5. Excessive Transfer Fees: After deducting the first month's rent as a tenant-finding fee, they charged over £140 monthly just to transfer rent from their account to mine. 6. Rude and Unresponsive Staff and Manager:The branch manager and staff were extremely rude and unresponsive to my complaints and emails, treating me as if I worked for them. 7. Greedy and Mismanaged Contract End: They approached the tenant for another 12 months' rent in advance without consulting me, ignoring my decision on whether I wanted to rent my property or increase the rent. 8. Delayed Release of Tenant's Deposit: Despite my instruction to release the tenant's deposit in full, they delayed the process. 9. Trespassing Post-Contract: Even after their contract ended and I terminated their services, explicitly instructing them not to enter my property, they trespassed, causing significant distress. Martin & Co Harborne offers nothing but fraud and stress to both landlords and tenants. This agency consistently disrespected my authority as a landlord and pursued their interests at my expense. Avoid them to prevent similar issues and stress.