We’ve been renting a property through Martin & Co Birmingham Harborne for some time now, but unfortunately, the experience has been very frustrating. From the beginning, there were multiple issues with the flat that needed to be fixed. Despite reaching out to them numerous times, no action was taken. In the end, we had to involve the Birmingham City Council just to get basic repairs addressed. Whenever a new issue arises, we have to chase them repeatedly, only to hear the same response—“the landlord is not responding.” This has been an ongoing issue not just for us, but for several other tenants in the building as well. The communal areas are in poor condition, and the outside of the building is not cleaned or maintained. As tenants, we expect a level of service and responsiveness, especially when renting through an agency. Unfortunately, Martin & Co has failed to deliver that. It’s disappointing to have to deal with these issues repeatedly, and it really makes us question the value of renting through this agency. I hope they improve their services for future tenants, but based on our experience, I cannot recommend them.