Those guys are really unprofessional and they will make everything they can to rip you off. They are holding our deposit for 2 months already as they put a list of unfair expenses to dry out the whole deposit. An example of this is charging around £750 as an end of tenancy cleaning charge (distributed on every item you can think about ,as you see in the attached picture), let alone the other unfair charges which takes the total amount of deductions they claim to £1048. We left the flat clean but they wanted it to be professionally cleaned although it was not professionally cleaned when we moved in. Carpets were fall of spots and stains when we moved in and we reported that. But they want to charge us for steam cleaning of carpets as we reached the end of tenancy. Thier check out report is listing many lost items (such as forks , plates, knifes, hammers ... Etc) while those items are just placed in a different place where they are not even bothered to look at. Don't overlook any silly fault or issue in the flat as we did because we didn't want to be a demanding and fussy tenants, because you will be paying for it at the end as you will get the blame. Some issues we reported at the beginning of the tenancy, they sent Thier handyman who told us they are not fixable as they might need a complete replacement. We let it go but guess what? All of those issues are now listed in Thier check out report as faults we are responsible for. And their charge for each one of them is hefty and inflated. My son has a small paper taped on the door to remind him of something. We forgot to remove that before we leave. Guess how much they charged for removing that tape? £10. This is how they managed to accumulate a whole list of unfair crazy charges to reach to £1048. Now we are heading to DPS Dispute centre as they didn't accept our generous offer of paying £300 just to end up all of this long and bad attempt to get our deposit back which took a great part of our time and effort for the last 52 days. Avoid them if you can. If not , be careful alarmed and cautious with every small detail. Keep evidence and good records of everything and anything, don't trust them and don't try to be nice and not demanding, not nagging tenant. Do Not overlook any issues or fault even if they tell you to as you are going to be penalized for it at the end.