Normally, I do not leave reviews if I am unhappy with a service; I simply choose not to use it again. However, I believe sharing this experience might be helpful for potential new tenants considering this branch of Martin & Co. Our experience began very positively. Five years ago, we rented a house through this agency, and overall, we had no issues during the tenancy period. However, as we encountered a few disputes with the landlord, we decided to terminate our contract. We sought advice and support from the agency during the notice period, but unfortunately, this was not provided. We were told that we needed to speak directly with the landlord, as the agency could not assist. To maintain a professional relationship with the landlord, we requested the agency to act as a mediator and facilitate communication to prevent conflicts. Unfortunately, this request was ignored. Given the circumstances, we also inquired about the process for inspecting the property at the end of the notice period and who would make the final decision regarding the return of the deposit. The agency informed us that the landlord would inspect the property and decide on the deposit's return. It is unclear to me why the agency documented the property's condition with photographs before the tenancy but was not involved in assessing it afterward, leaving such decisions entirely to the landlord. Once the contract was finished and we moved out, we called the agency regarding the deposit holding. The first time we called, we were told that the property manager would call us back—but no surprise, that never happened. So, the next day, we called again and were informed that it was too early to request the deposit back, as the inventory had been processed the day before. Just one question: what inventory, if we were told the landlord would be making the decision? If you expect this agency to provide tenant support, it is better not to. Another significant issue arose during the notice period when the agency conducted viewings for potential new tenants. As we were working during the agency's operating hours, we were unable to schedule viewings from Monday to Friday. Our landlord asked if viewings could be conducted in our absence. Hoping to maintain professionalism and assist the landlord in finding new tenants, we agreed. However, this situation quickly deteriorated during one of the last viewings where we were present. The agency scheduled six viewings at the same time with only one agent present. People entered the house unsupervised while the agent was upstairs with another person. Given that our belongings and valuables were still in the house, we revoked permission for viewings in our absence. This lack of supervision was unprofessional, even from the perspective of the potential tenants viewing the property. In addition to these issues, we experienced numerous unreturned phone calls from the agency and unfulfilled promises from the property manager. This left us feeling unsafe and unprotected as tenants, as the agency appeared uninterested in providing adequate support. In summary, our experience with Martin & Co was highly disappointing, and we will be avoiding this agency in the future. I hope others have a better experience than we did and avoid the stress caused by such unprofessional behavior.