Spoke to manager Shanti Bailey today and her customer service skills were absolutely appalling. Rather than wait for me to finish speaking, she kept interrupting when I tried to explain why I had called, she was already in a defensive mode before I’d even explained what I was potentially complaining about. She then laughed and tried to say she was coughing when I could audibly hear her laughing when I mentioned I wasn’t impressed with her customer service skills. Rather than take responsibility for a mistake made by one of her staff members and offer a simple apology, she’s spoken in a rude manner, interrupted me, kept interrupting me after noticing I was getting audibly more frustrated and upset, and instead of trying to deescalate the situation, has laughed at me and tried to insinuate that nothing will happen from my complaint and any complaints I raise against her despicable behaviour. We’ve always had positive dealings with Daisy Collins who also works with Martin and Co and so it was even more shocking that Shanti would respond and deal with a highly sensitive situation in such a manner.